Right from the design of a product to its delivery, we make sure that every step is carried out keeping you, the user, in mind. You are at the heart of our organisation. We are constantly striving for excellent customer service and support with the help of our service suite which includes information related to training, repair/recalibration, remote support, warranties and answering the most frequently asked product related questions.MICROLIT PRODUCT FAQs 1 MICROLIT ULTIMUS 2 MICROLIT BEATUS 3 MICROLIT SCITUS 4 MICROLIT LENTUS 5 MICROLIT E-BURETTE 6 MICROLIT EASYFILL 7 MICROLIT RBO Single 8 MICROLIT RBO Multi 1 MICROLIT ULTIMUSMICROLIT ULTIMUS – Bottle Top Dispenser with Dual Inlet Technology Piston difficult to move ProblemPiston difficult to move Possible CauseFormation of crystals or deposition of dirt. SolutionStop dispensing immediately. Loosen piston in circular motion, but do not disassemble. Follow the cleaning instructions as specified in the Operation Manual. Air bubbles appear in the instrument ProblemAir bubbles appear in the instrument. Possible CauseReagent with high vapour pressure has been drawn in too quickly. SolutionDraw the reagent slowly. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseFilling tube is loose or damaged SolutionPress the filling tube firmly if necessary, cut off approx. 1 cm of the tube at the upper end and then reconnect it or replace it. Possible CauseThe filling action is too fast. SolutionFill and dispense slowly. Possible CauseThe piston is leaking. SolutionClean the piston as specified in the Operation Manual. If problem persists, replace it. Possible CauseThe discharge valve is leaking. SolutionClean by flushing thoroughly with distilled water as specified in the Operation Manual. Dispensing not possible ProblemDispensing not possible Possible CauseDispensing nozzle is blocked. SolutionDisassemble the dispensing nozzle and flush thoroughly with distilled water. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseDischarge valve is stuck. SolutionClean the unit by immersing valve assembly in distilled water as specified in the Operation Manual. Possible CauseRecirculation knob is rotated in the wrong direction and the knob has popped out. SolutionSet the recirculation knob in the dispense mode and press the knob firmly to ensure it is tightly fitted. No aspiration from second inlet ProblemNo aspiration from second inlet. Possible CauseSecond inlet tube is not properly connected. SolutionUnscrew the second inlet tube and reassemble as per the instructions specified in the Operation Manual. Possible CauseSecond inlet knob is rotated in the wrong direction and the knob has popped out. SolutionSet the knob in the second inlet aspiration mode and press the knob firmly to ensure it is tightly fitted . Wrong dispensing volume ProblemWrong dispensing volume. Possible CauseThe instrument is not calibrated. SolutionFollow user calibration steps as specified in the Operation Manual. Possible CauseCrack in the cylinder barrel due to an accident can cause leakage. SolutionDo not try to repair. Contact the nearest dealer or manufacturer. Barrel does not fill with liquid ProblemBarrel does not fill with liquid. Possible CauseInlet tube is not fitted firmly. SolutionConnect inlet tube correctly as specified in the Operation Manual. Filling not possible ProblemFilling not possible Possible CauseValve ball is stuck in the seat. SolutionMount the dispenser on a distilled water bottle. Put your thumb on the delivery nozzle or close the cap. Now fill the dispenser. Once the liquid fills up, remove your thumb/cap. If this does not work, then use a pointed instrument like a pipette tip to press and release the ball from the valve. Auto-dripping (plunger comes down on its own without applying manual force for dispensing) ProblemAuto-dripping (plunger comes down on its own without applying manual force for dispensing). Possible CauseIncorrect method of autoclaving causes the piston to become loose. SolutionFollow the autoclaving instructions as specified in the Operation Manual. To tighten the piston, follow the disassembly instructions. After that, tighten the piston by rotating clockwise and reassemble. Make sure that the piston is not overtight as that can break the glass barrel. 2 MICROLIT BEATUS MICROLIT BEATUS – Bottle Top Dispenser with Recirculation Valve Piston difficult to move. ProblemPiston difficult to move Possible CauseFormation of crystals or deposition of dirt. SolutionStop dispensing immediately. Loosen piston in circular motion, but do not disassemble. Follow the cleaning instructions as specified in the Operation Manual. Air bubbles appear in the instrument ProblemAir bubbles appear in the instrument. Possible CauseReagent with high vapour pressure has been drawn in too quickly. SolutionDraw the reagent slowly. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseFilling tube is loose or damaged. SolutionPress the filling tube firmly. If necessary, cut off approx. 1 cm of the tube at the upper end and then reconnect it or replace it. Possible CauseThe filling action is too fast. SolutionFill and dispense slowly. Possible CauseThe piston is leaking. SolutionClean the piston as specified in the Operation Manual. If problem persists, replace it. Possible CauseThe discharge valve is leaking. SolutionClean by flushing thoroughly with distilled water as specified in the Operation Manual. Dispensing not possible ProblemDispensing not possible. Possible CauseDispensing nozzle is blocked. SolutionDisassemble the dispensing nozzle and flush thoroughly with distilled water. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseDischarge valve is stuck. SolutionClean the unit by immersing valve assembly in distilled water as specified in the Operation Manual. Possible CauseRecirculation knob is rotated in the wrong direction and the knob has popped out. SolutionSet the recirculation knob in the dispense mode and press the knob firmly to ensure it is tightly fitted. Wrong dispensing volume ProblemWrong dispensing volume. Possible CauseThe instrument is not calibrated. SolutionFollow user calibration steps as specified in the Operation Manual. Possible CauseCrack in the cylinder barrel due to an accident can cause leakage. SolutionDo not try to repair. Contact the nearest dealer or manufacturer. Barrel does not fill with liquid ProblemBarrel does not fill with liquid. Possible CauseInlet tube is not fitted firmly. SolutionConnect inlet tube correctly as specified in the Operation Manual. Filling not possible ProblemFilling not possible. Possible CauseValve ball is stuck in the seat. SolutionMount the dispenser on a distilled water bottle. Put your thumb on the delivery nozzle or close the cap. Now fill the dispenser. Once the liquid fills up, remove your thumb/cap. (Pic) If this does not work, then use a pointed instrument like a pipette tip to press and release the ball from the valve. (Pic) Auto-dripping (plunger comes down on its own without applying manual force for dispensing) ProblemAuto-dripping (plunger comes down on its own without applying manual force for dispensing). Possible CauseIncorrect method of autoclaving causes the piston to become loose. SolutionFollow the autoclaving instructions as specified in the Operation Manual. To tighten the piston, follow the disassembly instructions. After that, tighten the piston by rotating clockwise and reassemble. Make sure that the piston is not overtight as that can break the glass barrel. 3 MICROLIT SCITUS MICROLIT SCITUS – Bottle Top Dispenser with Springless Valve Piston difficult to move ProblemPiston difficult to move Possible CauseFormation of crystals or deposition of dirt. SolutionStop dispensing immediately. Loosen piston in circular motion, but do not disassemble. Follow the cleaning instructions as specified in the Operation Manual. Air bubbles appear in the instrument ProblemAir bubbles appear in the instrument. Possible CauseReagent with high vapour pressure has been drawn in too quickly. SolutionDraw the reagent slowly. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseFilling tube is loose or damaged SolutionPress the filling tube firmly if necessary, cut off approx. 1 cm of the tube at the upper end and then reconnect it or replace it. Possible CauseLiquid reservoir is empty. SolutionRefill reservoir and prime the unit. Possible CauseThe filling action is too fast. SolutionFill and dispense slowly. Possible CauseThe piston is leaking. SolutionClean the piston as specified in the Operation Manual. If problem persists, replace it. Possible CauseThe discharge valve is leaking. SolutionClean by flushing thoroughly with distilled water as specified in the Operation Manual. Possible CauseThe inlet tube is wrongly connected. SolutionMake sure the tube is connected in the right way. The narrower tube should be connected in 2.5, 5 and 10 ml and wider tube should be connected in 30, 60 and 100 ml dispenser. Dispensing not possible ProblemDispensing not possible. Possible CauseDispensing nozzle is blocked. SolutionDisassemble the dispensing nozzle and flush thoroughly with distilled water. Possible CauseDischarge valve is stuck. SolutionClean the unit by immersing valve assembly in distilled water as specified in the Operation Manual. Wrong dispensing volume ProblemWrong dispensing volume. Possible CauseThe instrument is not calibrated. SolutionFollow user calibration steps as specified in the Operation Manual. Possible CauseCrack in the cylinder barrel due to an accident can cause leakage. SolutionDo not try to repair. Contact the nearest dealer or manufacturer. Barrel does not fill with liquid ProblemBarrel does not fill with liquid. Possible CauseInlet tube is not fitted firmly. SolutionConnect inlet tube correctly as specified in the Operation Manual. Auto-dripping (plunger comes down on its own without applying manual force for dispensing) ProblemAuto-dripping (plunger comes down on its own without applying manual force for dispensing). Possible CauseIncorrect method of autoclaving causes the piston to become loose. SolutionFollow the autoclaving instructions as specified in the Operation Manual. To tighten the piston, follow the disassembly instructions. After that, tighten the piston by rotating clockwise and reassemble. Make sure that the piston is not overtight as that can break the glass barrel. 4 MICROLIT LENTUSMICROLIT LENTUS – Bottle Top Dispenser for Hydrofluoric Acid, High-purity Media and Acids & Bases for Trace Analysis Piston difficult to move. ProblemPiston difficult to move Possible CauseFormation of crystals or deposition of dirt. SolutionStop dispensing immediately. Loosen piston in circular motion, but do not disassemble. Follow the cleaning instructions as specified in the Operation Manual. Air bubbles appear in the instrument ProblemAir bubbles appear in the instrument. Possible CauseReagent with high vapour pressure has been drawn in too quickly. SolutionDraw the reagent slowly. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseFilling tube is loose or damaged. SolutionPress the filling tube firmly. If necessary, cut off approx. 1 cm of the tube at the upper end and then reconnect it or replace it. Possible CauseThe filling action is too fast. SolutionFill and dispense slowly. Possible CauseThe piston is leaking. SolutionClean the piston as specified in the Operation Manual. If problem persists, replace it. Possible CauseThe discharge valve is leaking. SolutionClean by flushing thoroughly with distilled water as specified in the Operation Manual. Dispensing not possible ProblemDispensing not possible. Possible CauseDispensing nozzle is blocked. SolutionDisassemble the dispensing nozzle and flush thoroughly with distilled water. Possible CauseThe instrument has not been primed. SolutionPrime the instrument as specified in the Operation Manual. Possible CauseDischarge valve is stuck. SolutionClean the unit by immersing valve assembly in distilled water as specified in the Operation Manual. Possible CauseRecirculation knob is rotated in the wrong direction and the knob has popped out. SolutionSet the recirculation knob in the dispense mode and press the knob firmly to ensure it is tightly fitted. Wrong dispensing volume ProblemWrong dispensing volume. Possible CauseThe instrument is not calibrated. SolutionFollow user calibration steps as specified in the Operation Manual. Possible CauseCrack in the cylinder barrel due to an accident can cause leakage. SolutionDo not try to repair. Contact the nearest dealer or manufacturer. Barrel does not fill with liquid ProblemBarrel does not fill with liquid. Possible CauseInlet tube is not fitted firmly. SolutionConnect inlet tube correctly as specified in the Operation Manual. Filling not possible ProblemFilling not possible. Possible CauseValve ball is stuck in the seat. SolutionMount the dispenser on a distilled water bottle. Put your thumb on the delivery nozzle or close the cap. Now fill the dispenser. Once the liquid fills up, remove your thumb/cap. (Pic) If this does not work, then use a pointed instrument like a pipette tip to press and release the ball from the valve. (Pic) Auto-dripping (plunger comes down on its own without applying manual force for dispensing) ProblemAuto-dripping (plunger comes down on its own without applying manual force for dispensing). Possible CauseIncorrect method of autoclaving causes the piston to become loose. SolutionFollow the autoclaving instructions as specified in the Operation Manual. To tighten the piston, follow the disassembly instructions. After that, tighten the piston by rotating clockwise and reassemble. Make sure that the piston is not overtight as that can break the glass barrel. 5 MICROLIT E-BURETTEMICROLIT E-BURETTE – Electronic Burette with 3 Calibrated Pre-set Speeds Piston difficult to move ProblemPiston difficult to move Possible CauseFormation of crystals or deposition of dirt SolutionPerform a cleaning cycle. Filling not possible ProblemFilling not possible Possible CauseFilling valve stuck SolutionClean the filling valve. If the valve ball is stuck, use a 200 µl plastic tip to loosen it. Air bubbles in the instrument ProblemAir bubbles in the instrument Possible CausePurging not complete SolutionPurge the instrument again. Possible CauseFilling tube loose or damaged SolutionFasten the telescopic filling tube firmly. If necessary, cut the tube off by approx. 1 cm from the top or replace it. Possible CauseFilling tube does not dip into the liquid SolutionFill up the bottle, or correctly adjust the length of the telescopic filling tube. The volume delivered is smaller than that indicated ProblemThe volume delivered is smaller than that indicated Possible CauseThe instrument has not been completely primed SolutionPrime the instrument again. The instrument doesn’t indicate any function ProblemThe instrument doesn’t indicate any function Possible CauseInternal error SolutionPerform a restart. 6 MICROLIT EASYFILL MICROLIT EASYFILL – Electronic Pipette Filling Device Liquid drips from the pipette ProblemLiquid drips from the pipette. Possible CausePipette is not firmly fixed. SolutionRecheck the fitting. Possible CauseThere is leakage in the collet assembly. SolutionEnsure that the collet has been rightly fixed. Possible CauseThere is leakage from the inside connections. SolutionSend the instrument to your nearest dealer or manufacturer. Pump is not working ProblemPump is not working. Possible CauseBattery is discharged. SolutionCharge the battery. Possible CauseConnection is broken. SolutionSend the instrument to the nearest dealer or manufacturer. Possible CauseSpeed controller is set to its lowest position. SolutionAdjust the speed controller. Speed cannot be set ProblemSpeed cannot be set. Possible CauseSpeed adjustment wheel is broken. SolutionDo not try to repair. Contact the nearest dealer or manufacturer. 7 MICROLIT RBO SingleMICROLIT RBO- Single Channel Micropipette Liquid is leaking from pipette tip. ProblemLiquid is leaking from pipette tip. Possible CausePipette tip does not fit properly onto the tip cone. SolutionUse the appropriate tip for exact tip fitment. Possible CauseLiquid being pipetted is hot or cold. Liquid being pipetted is very dense or viscous. SolutionShorten the amount of time the liquid is in the tip, or the possible solution is to use the reverse mode of pipetting. Possible CausePipette sealing O ring is worn. SolutionReplace the sealing O ring. Possible CauseTip is not loaded to maintain the seal. SolutionPress on tip more firmly. (Avoid using too much force and over inserting the tip.) Amount of sample delivered is not accurate. ProblemAmount of sample delivered is not accurate. Possible CausePipette is not within calibration specifications. SolutionRe-calibrate the pipette as per the operation manual. Possible CauseImproper pipetting technique. SolutionSee suggestions for improving pipetting technique and results. 8 MICROLIT RBO MultiMICROLIT RBO- Multi Channel Micropipette Liquid is leaking from pipette tip. ProblemLiquid is leaking from pipette tip. Possible CausePipette tip does not fit properly onto the tip cone. SolutionUse the appropriate tip for exact tip fitment. Possible CauseLiquid being pipetted is hot or cold. Liquid being pipetted is very dense or viscous. SolutionShorten the amount of time the liquid is in the tip, or the possible solution is to use the reverse mode of pipetting. Possible CauseForeign particles between tip and tip cone. SolutionClean the tip cone with a lint free cloth and attach new tips. Possible CauseTip is not loaded to maintain the seal. SolutionPress on tip more firmly. (Avoid using too much force and over inserting the tip.) Amount of sample delivered is not accurate. ProblemAmount of sample delivered is not accurate. Possible CausePipette is not within calibration specifications. SolutionRe-calibrate the pipette as per the operation manual. Possible CauseImproper pipetting technique. SolutionSee suggestions for improving pipetting technique and results. TRAININGMicrolit Academy – learn from the industry’s bestLearn how to make the best and the most effective use of our high precision liquid handling instruments at the Microlit Academy.Get hands-on training by experienced professionals.Become a ‘MICROLIT Certified Operator’ or ‘MICROLIT Certified Calibrator’.Get access to our huge knowledge repository.Interested?Get in touch with us for more details. REPAIR & RECALIBRATEGet your equipment repaired and recalibrated at your convenienceIf you’ve been using liquid handling instruments for a long period of time, bring them to us for recalibration. In addition, we also provide repairs against mechanical damages.Get zero-cost product examination to assess the degree of damage / aging.Repair and recalibration done by experienced technical experts.Take better care of your equipment with our free tips and tricks.Interested?Get in touch with us for more details. REMOTE SUPPORTAlways at your serviceAt Microlit, we are available at your service with our advice, assistance and consultation, as and when you need it.Get 24*7, zero-cost consultation from our highly trained staff of specialists.Approach us with all kinds of questions, doubts, queries or even feedback and get holistic support.Interested?Get in touch with us for more details. WARRANTYEnjoy extended warranties across our product rangeAs a part of our periodic offers, we offer extended warranties on our products, thereby facilitating enhanced user reliance and peace of mind.Time and again, we selectively offer extended warranties across our product range.Warranties generally last for the time period specified on product packaging.Interested?Get in touch with us for more details. Enquiry Form Where did you hear about us?NewsletterSocial MediaBlogOthers UTM Source : UTM Medium : UTM Term : UTM Campaign : UTM Content :